Related skills
account management customer success saas renewals customer experience📋 Description
- Own post-sale strategy for AM and CX across the East region.
- Lead a team of Account Managers and CX Managers.
- Drive renewals, expansions, and long-term account growth.
- Build executive relationships with customers and public safety leaders.
- Ensure customer health, issue resolution, and product adoption.
- Set KPIs and development plans; foster a data-driven culture.
- Travel as needed to East Coast customer sites.
🎯 Requirements
- 8+ years in Account Management, Customer Success, Sales, or related SaaS roles.
- Proven ability to manage pipeline and close upsell opportunities.
- Experience leading managers or multi-layer teams.
- Excellent executive presence and communication skills.
- Ability to travel frequently to customer sites along the East Coast.
- Experience with enterprise or public sector customers preferred.
- Bachelor's degree required.
- Strong understanding of SaaS business metrics.
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