Related skills
vendor management six sigma rfp soc2 sow📋 Description
- Architect global outsourcing strategy across multi-country vendors
- Design and govern external ops for quality, compliance, cost, CX
- Lead RFPs, vendor vetting, MSAs and SOWs with Procurement
- Establish SLAs, KPIs, and track ROI for outsourcing programs
- Drive transitions to transform outsourcing from transactional to strategic
- Align provider goals with corporate strategy and growth
🎯 Requirements
- Bachelor's Degree in Business, Operations or relevant field
- 10+ years in Insurance Operations
- 8+ years leading cross-functional teams in multiple locations
- 6+ years LEAN/Six Sigma or similar improvement methodologies
- 5+ years negotiating and contracting BPO/ITO services
- 5+ years managing 3rd-party BPO/ITO relationships in insurance operations
🎁 Benefits
- MBA or relevant advanced degree
- 10+ years experience on Insurance Payer side
- Advanced procurement/Contract management experience
- Advanced experience in healthcare
- Experience managing international teams across time zones
- Proven track record scaling outsourcing from scratch to global footprint
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