Related skills
itsm sso microsoft 365 intune zero trust📋 Description
- Lead North America Service Desk operations and daily service delivery.
- Develop and coach staff to scale a high-performing, customer-focused team.
- Drive modernization: automation, self-service, knowledge management, standardization.
- Oversee end-user computing: devices, patching, config mgmt, desktop support.
- Define roles, workflows, and operating standards for accountability.
- Ensure identity and collaboration services (Microsoft 365, Intune, Entra ID) with Zero Trust.
🎯 Requirements
- 10-12+ years in IT service delivery or enterprise support leadership.
- Proven ability to lead regional or multi-site teams.
- Experience implementing support processes to improve efficiency and customer experience.
- Experience overseeing end-user computing services, including endpoint management and desktop support.
- Strong leadership to coach, develop, and scale teams.
- Familiarity with ITSM frameworks and workplace platforms; service desk best practices.
- Certifications (ITIL Foundation, Microsoft Certified, PMP) a plus but not required.
🎁 Benefits
- Discretionary annual bonus.
- Health insurance and retirement savings plans.
- Life and disability insurance.
- Parental leave and paid time off.
- Other benefits and programs.
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