Director, IT & Help Desk

📋 Description

• Define and execute a global IT strategy for a regulated healthcare environment.
• Lead and scale a global IT and Help Desk with SLAs and standardized processes.
• Own IT risk, compliance, and audit readiness, including HIPAA alignment.
• Architect identity, device, and collaboration infra (MDM, SSO, Google Workspace).
• Own global office technology, networking, A/V, and events support.
• Drive automation and modern workplace tech, including Gen AI adoption.

🎯 Requirements

• Hybrid work from our Menlo Park office at least 2-3 days per week.
• 10+ years IT and Help Desk experience, including 5+ years in leadership.
• Strong expertise in Google Workspace Enterprise, MDM, and SSO.
• Experience managing macOS, iOS, and Android in a hybrid or distributed workforce.
• Design and scale onboarding, device management, and user lifecycle processes.
• Experience supporting executive leadership, including C-suite stakeholders.