Related skills
data analytics salesforce ai zendesk api integrations📋 Description
- Lead strategy, architecture, and execution for the Customer Success tech ecosystem.
- Define a multi-year roadmap for post-sales systems aligned with retention and CX.
- Own the global Zendesk environment, ensuring high availability and routing with CRM integrations.
- Partner with post-sales leaders to move to proactive, self-service, faster resolution.
- Design scalable processes across onboarding, health, case management, renewals.
- Drive AI and automation adoption to improve efficiency and triage.
🎯 Requirements
- Enterprise Applications leadership in high-growth B2B software
- Deep knowledge of post-sales processes: CS, support, renewals
- Experience owning Zendesk, Service Cloud, Gainsight
- Integrations between CS tools and Salesforce/data platforms
- Strong analytical skills; dashboards and health insights
- Led globally distributed, remote teams; BS in CS/IT/Eng
🎁 Benefits
- Benefits to support health, finances, well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!