Related skills
salesforce process improvement change management vendor management team leadership📋 Description
- Lead and mentor a team of implementation managers and coordinators.
- Establish scalable implementation frameworks and onboarding for clients.
- Oversee end-to-end implementation processes and milestones.
- Standardize workflows and strengthen cross-functional coordination.
- Identify automation opportunities with product and engineering teams.
- Develop 12–18 month roadmaps for implementations and renewals.
🎯 Requirements
- 8+ years of experience in account management, implementations, or operations in benefits.
- Previous experience leading and coaching a team.
- Strong problem-solving, critical thinking, and communication skills.
- Comfort working in dynamic environments with multiple priorities.
- Deadline-driven with a track record of on-time delivery.
- Excellent written and verbal communication skills.
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