Related skills
cloud microservices ai apis gainsight📋 Description
- Lead a global team of 15 CSMs, fostering technical excellence.
- Design a low-touch, scalable one-to-many CS strategy.
- Build end-to-end digital customer journeys and onboarding.
- AI-driven tools for personalized, scalable CS.
- Shift to a digital-first content engine (webinars/docs/self-service).
- Monitor Value-to-Utilization to reduce churn.
- Partner on forecasts with Renewals Manager.
🎯 Requirements
- Experience: 10+ years in CS/AM/Professional Services in SaaS or Infra.
- Leadership: 5+ years leading/global remote teams.
- Technical Pedigree: TAM/Technical CSM; API mgmt, microservices, cloud infra.
- Digital First Mindset: automated CS journeys; Gainsight/Totango/ChurnZero.
- Data-Driven: translate data into retention strategies and forecasts.
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