Related skills
crm analytics customer success salesforce data-driven📋 Description
- Lead and develop a global team of regional account managers.
- Own global account strategy: retention targets, NRR, upsell playbooks.
- Sponsor strategic global accounts with C-suite relationships.
- Partner with Sales, Product, and Marketing for a seamless customer journey.
- Develop scalable processes/tools to improve account health and reduce churn.
- Analyze data and market trends to inform strategy and surface growth.
🎯 Requirements
- 8+ years in account management, customer success, or enterprise sales; 4+ years leading global teams.
- Proven track record hitting NRR, retention, and expansion targets in fast-moving startups.
- Strong executive presence; ability to build sustained C-suite relationships.
- Experience with large enterprise accounts across industries and geographies.
- Data-driven; proficient in CRM platforms (Salesforce preferred) and analytics.
- Excellent communication/negotiation/presentation; travel up to 20%.
🎁 Benefits
- Equity package.
- PTO and sick days.
- Medical, Dental, and Vision insurance.
- 401(k) match.
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