Director, Fraud

📋 Description

• Develop and implement a fraud risk strategy to mitigate losses while protecting good customers.
• Own fraud KPIs end-to-end; define metrics, capacity, queue health, and report to leadership.
• Lead cross-functional teams to identify, respond to fraud incidents and mitigate quickly.
• Conduct root-cause analyses on fraud events and translate findings into durable fixes.
• Collaborate with product and data teams to design rules addressing threats.
• Advise on operational issues to improve detection and prevention for good customers.

🎯 Requirements

• 12+ years in trust and safety, fraud risk, and compliance in financial services.
• Proven success building and scaling fraud programs and ops teams in regulated, distributed settings.
• Able to work with ambiguity and align with global teams across time zones.
• Deep knowledge of payments fraud ACH and card, plus digital asset fraud; BSA/AML and KYC.
• Experience with Reg E, Reg Z, and card network rules.
• Experience defining and tracking fraud KPIs (queue, throughput, detection, losses).
• Experience with AI/ML powered fraud detection and governance for regulatory review.
• Experience with incident management tools such as Jira for fraud events across distributed teams.

🎁 Benefits

• Long-term incentive via equity grant.
• Comprehensive health plans.
• 401K with company matching.
• Paid Parental Leave.
• Flexible time off.