Related skills
saas ai developer tools knowledge base self-service📋 Description
- Own Cursor's AI digital support strategy and agent lifecycle.
- Run the help center information architecture, content quality, findability.
- Own the forum as a scaled support and community surface.
- Design customer journeys across education and resolution with self-serve and AI.
- Build and lead a team across content, digital experience, community, and AI support.
- Define metrics and operating rhythm for digital support and community health.
🎯 Requirements
- Led digital support, self-service, knowledge, or community at SaaS/dev tools.
- Ship production AI support for customers with focus on trust and accuracy.
- Owned a scalable help center or knowledge base for technical users.
- Strong operator: sets strategy, KPIs, and stays hands-on.
- Cursor user or power user of AI coding tools is a plus.
- Self-starter with curiosity, creativity, bias for action.
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