Related skills
data analytics salesforce intercom guru regulatory compliance📋 Description
- Own the learner acquisition funnel end-to-end from sessions to start.
- Build scalable, platform-led fulfilment in a regulated env.
- Run day-to-day funnel performance: conversions, cycle times, capacity.
- Lead cross-functional work with Ops, Sales, Product, Data, Learning.
- Prepare for expanded remit, including learner support in 4–6 months.
- Ensure fulfilment never blocks revenue realisation.
🎯 Requirements
- 8–12+ years in senior operations/fulfilment leadership.
- Regulated, multi-stakeholder env (apprenticeships, HE, healthcare, gov-adjacent).
- Proven funnel/pipeline ops at scale: conversions, capacity, risk scoring.
- Built and presented business case for operational investment (revenue protection).
- Systems thinking: operating models and 18-month funnel design.
- Strong people leader; managed managers; transform teams with pace.
- Familiarity with Salesforce, Intercom, Guru (CRM tooling).
- Productising regulation: reduce friction for government funding.
🎁 Benefits
- Time off: 27 days holiday + 5 life event/volunteer/wellbeing days.
- Health & Wellness: private medical, life insurance, gym, Wellhub, Spill.
- Hybrid work offering: in-office 3 days/week (coaches/instructors once a month).
- Work-from-anywhere: up to 10 days/year.
- Space to connect: weekly catch-ups and a stocked kitchen.
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