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forecasting sql tableau dashboards experimentation📋 Description
- Define and own the CX insights and analytics vision and operating model
- Integrate qualitative insights with quantitative data to map CX
- Establish frameworks for CX data informing decisions and investments
- Own CX measurement frameworks, including CSAT, NPS, and KPIs
- Oversee dashboards, reports, experimentation, and advanced analytics
- Guide statistics, forecasting, experimentation, and qualitative research
🎯 Requirements
- 12+ years in customer insights and analytics
- Expertise in CX metrics and operational KPIs
- Strong stats, forecasting, and insight synthesis
- Leadership of senior managers and specialized ICs
- Partner with Product, Engineering, Analytics, and Marketing
- Influence executive stakeholders and drive cross-functional alignment
🎁 Benefits
- Flexible time off policies
- Comprehensive medical, dental, vision, life insurance
- Health Savings Account (HSA) program
- Health care and dependent care FSA
- 401(k) plan with employer match
- Employer paid commuter benefit
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