Added
less than a minute ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Related skills
data analytics ai dashboards learning qualityassurance📋 Description
- Lead CX Enablement across Learning, Knowledge Management, QA, and CX PM.
- Design scalable systems to elevate global support maturity.
- Partner with leadership to shape policy, tooling, and resourcing.
- Define KPIs to monitor progress and tie to business results.
- Collaborate with CX Ops and Analytics on dashboards for CX metrics.
- Create training and knowledge content for strategic initiatives.
🎯 Requirements
- 12+ years in Customer Experience or Operations
- 5+ years leading managers or multi-disciplinary teams
- Scaled Learning and Knowledge Management org
- Experience with third-party vendors and regional teams (EMEA, LATAM)
- Data-driven mindset; interpret insights and measure impact
- Lead through ambiguity in fast-paced environments
🎁 Benefits
- Competitive compensation and annual bonus potential
- Flexible time off policies
- Comprehensive health benefits (medical, dental, vision)
- HSA program
- 401(k) with employer match
- Commuter benefit
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!