Related skills
azure cloud infrastructure aws gcp sla📋 Description
- Define and execute global customer support strategy aligned with goals.
- Lead and manage a multi-regional customer support team (Tier 1–3; 100+ staff).
- Build, mentor, and scale a geographically distributed support team; set goals and KPIs.
- Promote collaboration, accountability, and continuous improvement within the team.
- Align cloud support objectives with company strategy; manage SLAs.
- Collaborate with Product, Engineering, and Sales to address customer needs.
🎯 Requirements
- 10+ years leadership in cloud support or related fields.
- Strong cross-functional leadership and team-building.
- Deep knowledge of AWS, Azure, GCP and cloud infra.
- Excellent communication and problem-solving skills.
- Budget and resource management experience.
- Track record with CSAT/NPS metrics and customer outcomes.
- Experience leading global, cross-cultural teams.
🎁 Benefits
- NICE-FLEX hybrid work model (2 days in office, 3 remote).
- Global, high-growth company with internal career opportunities.
- Inclusive, equal opportunity employer.
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