Own strategic CS metrics for the Strategic segment: retention, GDR, growth, health, engagement.
Define and lead execution of strategic goals and priorities.
Partner with Sales to co-develop account growth plans.
Lead, coach, and scale a team of Senior and Principal Customer Success Managers.
Set performance expectations tied to strategic outcomes.
Collaborate with Sales, Product, Marketing, and Consulting to improve customer outcomes.

🎯 Requirements

9+ years in Customer Success or SaaS leadership, with 4+ years leading teams.
Strategic Enterprise expertise with complex 5,000+ FTE accounts and exec relationships.
Cross-functional influence across Sales, Product, and GTM.
Strong analytical, metrics-driven mindset with health scores, GDR, churn, adoption, expansion.
Proven coaching & leadership of high-performing CSM teams.
Executive presence with exceptional communication to executives.

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