Director, Customer Success & Renewal Operations

Added
1 day ago
Type
Full time
Salary
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Related skills

risk management forecasting data analytics revenue operations operations

๐Ÿ“‹ Description

  • Drive Operating Architecture: design CS & Renewals operating model and handoffs.
  • Manage Executive Governance: standardize churn and renewal reviews.
  • Operationalize Risk Management: implement risk framework and EW system.
  • Commercial Policy & Standards: rollout multi-year contracts and auto-renewals.
  • Scale Adoption Infrastructure: onboarding journeys and data-driven adoption.
  • Lead Change Management: align teams with new accountability across regions.

You Have

  • 14+ years in CS Ops, Revenue Ops, or Strategy
  • 10+ years in Rev Ops/CS Ops at a SaaS company
  • 4+ years in a leadership role at a $500M+ ARR SaaS
  • Execution excellence: build systems and reports
  • Cross-functional influence across Sales, Product, Finance
  • Analytical maturity: forecasting and capacity modeling
  • Strategic vision to design growth infrastructure

๐ŸŽ Benefits

  • Medical/vision and dental coverage for full-time employees
  • 401k match up to 6% of contributions
  • Monthly stipend to support your work
  • Flexible Time Away and Sick Time Off
  • US life insurance and disability coverage
  • 12 paid holidays per year
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