Own end-to-end systems connectivity across the CX department.
Overlay processes into tools to capture who-does-what-when.
Collaborate with CX leadership to identify requirements and automate initiatives.
Partner with Customer Success leadership to anticipate needs and scale solutions.
Engage bottom-up and top-down to drive growth and a white-glove CX.
Coordinate with CX, Marketing, Product, and Sales for alignment.

🎯 Requirements

7+ years of professional experience across business systems management, database management and/or automation.
Experience in a revenue-focused department (Customer Success, Sales, or Marketing).
Relevant industry experience within digital healthcare or SaaS is a plus.
Operationally think across CX and influence process lifecycles with technical resources.
Proven leader with experience across complex environments and multiple automation tools.
Knowledge of Salesforce.com, Tableau, Asana, or similar systems.

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