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crm analytics bi data flows customer health scoring📋 Description
- Design scalable onboarding, adoption, retention, expansion processes
- Own CS platforms, CRM workflows, product usage integrations
- Build lifecycle segmentation infrastructure and health scoring
- Create customer health metrics to inform retention
- Partner with GTM Systems for reliable data flows between systems
- Support data-driven CS insights with analytics
🎯 Requirements
- 10+ years in CS Ops, Rev Ops, or post-sales leadership
- Experience with high-growth SaaS, enterprise and product-led motions
- Deep knowledge of lifecycle management from onboarding to expansion
- Experience implementing CS platforms and CRM integrations
- Experience building health scoring and lifecycle segmentation
- Strong cross-functional leadership and data-driven decisions
🎁 Benefits
- Pay-for-performance philosophy
- Flexible schedule and in-office collaboration
- Full medical coverage
- Flexible PTO and wellness reimbursement
- Monthly lunch stipend
- Donation-matching program
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