Related skills
forecasting account management customer success negotiation saas📋 Description
- Develop and maintain accurate team forecasts
- Coach teams through renewal and expansion negotiations
- Own all account relationships; manage customer and team escalations
- Motivate teams to foster trust and revenue growth
- Build proactive managers with strong internal/external communication
- Prioritize talent attraction, retention, and development
- Manage competing priorities in a dynamic environment
🎯 Requirements
- 2+ years managing managers
- 2+ years leading a high-performing CS team
- 8+ years in Customer Success or Account Management
- 3+ years in SaaS
- Proven track record negotiating contract terms and pricing objections
- Familiar with B2B tech or subscription software
🎁 Benefits
- Best-in-breed onboarding
- MEDDIC and Command of the Message training
- Inclusive culture; join Community Guilds
- Mentor and buddy program for internal networking
- Continuous professional development and product training
- New hire stock equity (RSU) and ESPP
- Generous and competitive benefits package
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