Director, Customer Success - EMEA

📋 Description

• Lead and develop a CS Manager team across enterprise/commercial in EMEA.
• Build a regional culture rooted in accountability, empathy, and rigor.
• Own and evolve the EMEA CS strategy to drive retention and expansion.
• Partner with Sales, Support, Product, Marketing, and leadership for a seamless customer experience.
• Strengthen and scale journeys for enterprise and commercial accounts.
• Serve as a senior escalation point for complex cases and risk.

🎯 Requirements

• 8+ years in CS, Account Management, or related post-sales in SaaS.
• 5+ years leadership experience managing CS teams.
• Experience leading teams across enterprise and commercial segments.
• Strong background in security, compliance, cybersecurity, or a closely related space.
• Proven success driving retention, customer satisfaction, and expansion in recurring revenue.
• Analytical and operational skills with data-driven decision making and high autonomy.

🎁 Benefits

• Shared Success: Equity to share in the company's growth.
• Health & Wellness: Up to 100% employer-paid premiums.
• Financial Well-being: Pension plan with 5% employee contribution and 4% employer match.
• Family Support: Parental leave after six months; Kindbody fertility and family-building benefits.
• Growth & Development: Generous stipends and internal learning opportunities.
• Time Off & Flexibility: Flexible vacation and paid holidays.