Related skills
crm workforce management analytics partner management governance📋 Description
- Design and embed the enterprise CX operating model.
- Own governance, metrics, and cross-functional alignment.
- Lead APAC enterprise customer success framework and onboarding.
- Define deployment, time-to-value, adoption pathways.
- Partner with GSIs and delivery partners to reduce risk.
- Provide executive sponsorship and run workshops and QBRs.
🎯 Requirements
- Extensive experience in customer success, delivery, or partner roles in enterprise SaaS.
- Designing and running customer success or partner operating models.
- Experience with enterprise and regulated customers.
- Delivery and scale enablement with GSIs, consultancies, resellers.
- Leadership in a matrixed, global organisation.
- Data-driven with scorecards, dashboards, and adoption outcomes.
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