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analytics salesforce ai nice cxone ivr📋 Description
- Lead strategy for enterprise client engagements and value delivery.
- Build senior exec relationships; act as trusted advisor.
- Drive adoption of cloud-native AI platform for growth.
- Manage post-sale lifecycle: onboarding, adoption, renewal.
- Run Executive Business Reviews with measurable success plans.
- Maintain high CSAT and loyalty through proactive engagement.
🎯 Requirements
- Bachelor's degree in Business, IT, or related field; MBA preferred.
- 10+ years in Customer Success, Account Management, or Professional Services in SaaS/CCaaS.
- 5+ years with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk).
- Proven success managing large enterprise clients with global footprints.
- Strong expertise in contact center ops, cloud migration, AI adoption.
- Excellent stakeholder mgmt, comms, and exec presentations; travel up to 25%.
🎁 Benefits
- Join a market-leading, global company with global opportunities.
- Fast-paced, collaborative, creative environment.
- Career growth across roles and locations.
- Inclusive, equal-opportunity culture.
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