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crm forecasting customer success saas dashboards📋 Description
- Lead and mentor a North America CS team; drive performance.
- Lead regular business reviews; tailor high/medium/low touch.
- Establish a risk framework with multi-quarter renewal planning.
- Coach CS to act as revenue stewards; enable renewal expansion talks.
- Collaborate with Sales, CS leadership, PS, Support, Marketing to drive growth.
- Monitor CS metrics (renewal rate, growth, health, sentiment) to act early.
🎯 Requirements
- 8+ years in CS/AM; 3+ years people mgmt.
- Deep CRM knowledge and B2B SaaS experience.
- Renewal forecast ownership >$13M; growth >$2.5M ARR.
- Experience driving continuous improvement and advocating product changes.
- Experience monitoring health metrics and usage to identify trends.
- Experience creating CS metrics reports and dashboards.
🎁 Benefits
- Excellent healthcare package for you and your family.
- 401(k) match.
- Unlimited Paid Time Off.
- Paid Parental Leave.
- Online Legal Services (Rocket Lawyer).
- Financial Planning Services (Origin).
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