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crm forecasting b2b saas cross-functional collaboration dashboards📋 Description
- Lead and mentor a team of Customer Success Managers in NA to drive customer value.
- Drive regular business reviews and tiered engagement with customers.
- Establish early renewal risk indicators and mitigation plans across two quarters.
- Coach CSMs as revenue stewards and enable expansion conversations.
- Collaborate cross-functionally with Sales, PS, Support, and Marketing to grow accounts.
- Monitor core CS metrics (renewal, growth, health, sentiment) and act on trends.
🎯 Requirements
- 8+ years in customer success or account management.
- 3+ years of people management experience.
- In-depth understanding of CRM software and the B2B SaaS industry.
- Renewal forecast ownership > $13M and ARR growth > $2.5M.
- Experience driving continuous improvement from customer feedback and product enhancements.
- Experience generating reports, dashboards, and insights on CS metrics.
🎁 Benefits
- Excellent healthcare package for you and your family
- 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
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