Director, Customer Success

Added
9 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

forecasting leadership budgeting staffing resource management

📋 Description

  • Build and scale the team: define hiring profiles and support interviewing.
  • Establish a culture of excellence and intensity across Chennai.
  • Own the supply side: ensure capacity visibility and consultant assignments.
  • Drive utilization: monitor billable utilization and address gaps.
  • Govern regional finances: manage cost tracking and charge-backs.
  • Create and run operational governance: BAU cadence and forecasting.

🎯 Requirements

  • Bachelor’s degree or equivalent practical experience.
  • 10+ years leading operations or resource management in global enterprise software or consulting.
  • US-headquartered organization experience; navigate pace and matrix.
  • Deep expertise in resource metrics: billable utilization, capacity, forecasting.
  • Demonstrated experience in people management, performance and compensation.
  • Strong financial acumen with regional budgets and charge-back models.

🎁 Benefits

  • Training and development: onboarding, mentorship, First-Friend program.
  • Growth opportunities: leadership program, Appian University, tuition reimbursement.
  • Community: affinity groups for networking and inclusion.
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