Related skills
salesforce saas data-driven plg gainsight📋 Description
- Lead and grow a Customer Success team for Enterprise accounts.
- Define CS strategy with VP of Sales to drive adoption and expansion.
- Build scalable CS programs, processes, and playbooks.
- Partner with Sales to own retention, renewal, and expansion.
- Translate customer insights into product feedback and roadmap.
🎯 Requirements
- 8–10+ years in Customer Success, with 3+ years leading CSM teams at high-growth SaaS.
- Proven success building CS programs, processes, and playbooks in fast-moving environments.
- Proven track record driving retention, adoption, and expansion in Enterprise (5,000+ employees).
- Experience partnering with Sales to align on growth and long-term value.
- Strong executive communication, influencing stakeholders from practitioner to C-suite.
- Comfort leading both strategic high-touch and scalable low-touch motions.
- Builder’s mindset with PLG/freemium experience.
🎁 Benefits
- Generous healthcare package
- 401k matching
- Catered lunches
- Flexible vacation time
- Remote and hybrid work options
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