Related skills
integrations salesforce saas leadership customer feedback📋 Description
- Lead vision, strategy, and execution for Espresa Customer Success.
- Manage large-scale CS initiatives, accounts, and teams.
- Align CS goals with VP and broader business objectives.
- Collaborate with peer Director to standardize processes for CS.
- Build scalable CS programs and enable renewals and expansions.
🎯 Requirements
- Collaborative leadership with peer directors and cross-functional teams.
- Deep SaaS platform fluency: configuration, integrations, admin workflows.
- Translate customer and admin feedback into actionable product input.
- Detail-oriented, identify gaps, and build scalable CS processes.
- Commercial acumen: support renewals and expansion with AM.
- Team development: hire, mentor, coach, and raise performance.
- Operational excellence: dashboards, data-driven portfolio insight.
🎁 Benefits
- Comprehensive benefits: health, retirement, LSA, PTO.
- Equal opportunity employer; protections for all.
- Reasonable accommodations for applicants with disabilities.
- US candidates: SF Fair Chance Ordinance applies.
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