Related skills
customer success partner management delivery governance enterprise saas📋 Description
- Design, lead, and embed the enterprise CS operating model.
- Own governance and cross-functional alignment for adoption.
- Balance strategic leadership with hands-on executive delivery.
- Define onboarding, readiness, value realization, and handover.
- Run executive workshops and QBRs with customers and partners.
- Influence growth via pipeline expansion and customer feedback.
🎯 Requirements
- Extensive experience in CS or related roles in enterprise SaaS.
- Designing and running CS or partner operating models.
- Enterprise and regulated customers; governance experience.
- Delivery and scale with GSIs, consultancies, and resellers.
- Senior IC capable; adept at navigating matrixed global orgs.
- Data-driven with scorecards, dashboards, and outcomes.
- Executive-level communication and stakeholder engagement.
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