Related skills
account management customer success retention leadership professional services📋 Description
- Be a senior leader in the Customer Success matrix org to drive outcomes.
- Build, mentor, and lead a hybrid team of PS Managers and ICs.
- Develop long-term customer relationships and drive adoption of NiCE products.
- Partner with MD, Philippines Ops, and regional leaders to guide global teams.
- Create retention/renewal strategies to meet targets.
- Collaborate with Sales to improve product penetration.
🎯 Requirements
- Bachelor's degree preferred; equivalent experience required.
- 12+ years in customer service, contact center, or B2B tech.
- 5+ years leading high-performing teams; management experience.
- Experience leading remote teams is preferred.
- Enablement: confident public speaker and trainer.
- Analytical, inquisitive, service-driven, team-oriented.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote per week.
- Global company with internal career opportunities.
- Equal opportunity employer.
- Learning and growth across multiple roles and locations.
- Collaborative, fast-paced, creative environment.
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