Related skills
account management data analysis customer success saas leadership📋 Description
- Define and execute scalable, outcome-driven CS strategy aligned to growth.
- Establish clear customer journey stages, milestones, and engagement models.
- Partner with Sales, Product, and Implementation for seamless handoffs.
- Build forecasting rigor and renewal predictability via structured account planning.
- Design and improve a post-sale CS experience to increase loyalty.
- Translate customer feedback into actionable product and GTM changes.
🎯 Requirements
- 8+ years in CS, Account Management, or related leadership roles within scaling B2B SaaS.
- Proven experience with complex, enterprise or mid-market customers on sophisticated software.
- Executive presence with the ability to build trusted relationships at all levels.
- Analytical mindset to translate data into insight and action.
- Bias toward designing systems for scale without losing the human element.
- Demonstrated success driving retention, expansion, and long-term customer value.
🎁 Benefits
- Remote-first with flexible hours.
- Competitive salary and significant equity.
- Comprehensive medical, dental, and vision coverage.
- Unlimited PTO and parental leave for US-based full-time staff.
- 401(k) and disability coverage.
- Home office stipend.
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