Lead and oversee retention teams to reduce churn and protect revenue.
Build and operationalize retention frameworks to accelerate adoption.
Drive onboarding success and value realization across the first 90 days.
Partner with cross-functional teams to create a seamless retention-driven journey.
Own the revenue-retention operating model with KPIs like gross/net retention and save rate.
Champion automation and SOP improvements to scale retention operations.

🎯 Requirements

12+ years in SaaS retention with playbooks for early adoption and churn.
5+ years managing managers and teams of 20+ people.
Transform reactive support into proactive retention initiatives.
Strong analytical, data-driven and translating insights into strategy.
Deep lifecycle metrics knowledge: activation, onboarding, value.
Bachelor's degree in Business/Communications/Management; MBA preferred.

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