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looker salesforce tableau excel power bi📋 Description
- Build a GCX-wide performance management system with KPIs and owners
- Implement governance routines, dashboards, and executive reporting
- Lead GCX financial operations reporting: budget, vendor management, profitability
- Partner with Finance to report headcount, vendor spend, program economics
- Identify revenue leakage risks and remediation plans
- Leverage analytics and AI-powered insights to quantify impact
🎯 Requirements
- 10+ years in Operations, Analytics or BI
- 5+ years leading managers or senior ICs
- Experience designing KPI frameworks and enterprise quality systems
- Experience driving cross-functional transformation
- Governing CRM/PSA/CS/Support systems (Salesforce, Certinia, Gainsight)
- Executive-level communication and data visualization
🎁 Benefits
- Work from Anywhere: Your home, a coffee shop, a WeWork – you decide
- A Culture that Lives its Values
- Flexible Working Hours: We support your lifestyle
- Open PTO: Work-life balance is important
- Sabbatical: Paid leave to reward longevity
- Paid Parental Leave: To promote family growth
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