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data analytics ai zendesk dashboards bi📋 Description
- Define and own the long-term C-Ops vision aligned with company priorities.
- Translate goals into annual and quarterly C-Ops plans with KPIs.
- Partner with exec leadership to shape reviews, rhythms, and reporting.
- Lead AI-first ops and evolve the operating model with AI advances.
- Own BPO strategy, QA frameworks, onboarding and KPIs.
- Build and lead a distributed C-Ops team; establish operating rhythms.
🎯 Requirements
- 10+ years in customer ops; 5+ years managing managers; subscription or content a plus.
- Strong track record building distributed support teams.
- Builder mindset; deep AI integration in ops strategy.
- Proven ability to lead AI-first transition while maintaining morale.
- Partnered with Product/Engineering to inform roadmaps from ops data.
- Understanding DMCA compliance and how AI can automate workflows.
🎁 Benefits
- Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
- 12 weeks paid parental leave
- 401k/RSP matching
- Onboarding stipend for home office peripherals + accessories
- Learning & Development allowance and programs
- Quarterly stipend for Wellness, WiFi, etc.
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