Director, Customer Marketing

📋 Description

• Lead customer marketing programs to drive upsell and retention.
• Oversee lifecycle automation and AI orchestration for personalization.
• Manage a four-person team across campaigns, advocacy, and events.
• Collaborate with Marketing, Ops, and Product on messaging and programs.
• Deliver value at every stage of the customer journey.
• Develop customer webinars, newsletters, and events to educate customers.

🎯 Requirements

• 10+ years in B2B SaaS marketing; 6+ years in customer marketing.
• 3+ years in a leadership role with revenue targets.
• Customer empathy and data-driven mindset.
• Deep experience with Marketo, Pendo, Salesforce.
• Familiar with AI orchestration and chat-based engagement tools.
• Ability to translate data into actionable campaigns with cross-functional partners.

🎁 Benefits

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive cash and equity compensation.
• Medical, dental, and vision coverage.
• Relocation stipend may be available.
• Flexible PTO policy and monthly wellness stipend.