Related skills
gainsight nps csat voc customer health📋 Description
- Build the Global Customer Health COE as global owner of health strategy
- Define a shared global definition of customer health across regions
- Create governance, rhythms, and metrics that scale globally
- Lead global customer journey mapping and align stakeholders
- Own the global VoC strategy; synthesize feedback into enterprise view
- Deliver executive-ready insights on trends, regional risks and opportunities
🎯 Requirements
- 10+ years in customer success, CX, operations, or analytics in global orgs
- Proven success building or scaling a COE or global CX program
- Deep experience with Gainsight and lifecycle analytics
- Proven ability to lead across regions, cultures, and matrixed teams
- Global mindset with balance of standardization and regional flexibility
- Strong executive presence and data-driven storytelling
🎁 Benefits
- Global, customer-first culture
- Remote/hybrid work options
- Diversity and inclusion commitment
- Opportunity to shape global customer health strategy
- Lead a high-impact COE with cross-functional teams
- Growth and leadership development opportunities
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