Related skills
salesforce excel cpq bi tools gainsight📋 Description
- Lead Global CX Operations across onboarding, adoption, retention, and expansion
- Operationalize health scoring, churn risk modeling, and lifecycle metrics
- Drive renewal and expansion forecasting with KPI cadence
- Partner with Services for delivery forecasting, utilization and capacity
- Design CX org structure, roles, and resources for ARR growth
- Own CX tech stack: Gainsight and Salesforce data, integrations and reporting
🎯 Requirements
- 8+ years in CX, Sales, or Revenue Ops with forecasting and comp
- 4+ years in high-growth B2B SaaS with data-driven operating models
- SaaS metrics: ARR, NRR, churn, renewal forecasting, capacity modeling
- Hands-on with Gainsight and Salesforce; CPQ, Gong, BI tools
- Experience designing CS operating models (segmentation, health)
- Strong analytical skills with financial modeling and advanced Excel
🎁 Benefits
- 100% company-paid health, vision, dental for you and dependents
- Annual HRA of $3,000 for individuals; $4,500 for family
- Paid family and medical leave
- Open PTO, Wellness Day, and 10 paid holidays
- 401(k) retirement plan
- Home office reimbursement and stock options
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!