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data analytics customer service ai zendesk automation📋 Description
- Define and drive a CX transformation using AI, tooling, and data insights.
- Lead a global CX team, building a culture of ownership and care.
- Own end-to-end user support across channels and contact types.
- Champion AI-first support models: triage and AI agents.
- Partner with Product, Eng, and Data to reduce contact volume and improve UX.
- Define KPIs and translate data into executable strategy.
🎯 Requirements
- 10+ years in CX; 5+ years leading global teams.
- Proven CX transformation at scale; AI-powered tooling.
- Fluent in AI-powered support; maximize automation.
- Exceptional people leadership; build high-performing teams.
- Strong analytical fluency; diagnose issues and translate insights.
- Must reside in SF Bay Area or relocate; relocation support may be available.
🎁 Benefits
- Equity included.
- Relocation assistance may be available.
- Comprehensive benefits.
🚚 Relocation support
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