Lead CX team through growth; deliver customer-centric support.
Design and execute strategy to drive efficiency and scale.
Collaborate with Product, Design, and Marketing for improvements across touchpoints.
Scale operations while managing costs and reliability.
Drive retention and engagement to improve LTV and reduce churn.

🎯 Requirements

8-12+ years in customer support leadership
5-7+ years people leadership experience
Experience scaling operations at scale
Ability to develop managers of managers
Data-driven with SQL knowledge
Strong cross-functional communication skills

🎁 Benefits

Remote-first company
Health and vision insurance plans
401K plan (ADP)
Lifestyle and family care stipends
Monthly work-from-home stipend
Flexible PTO and paid holidays

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