Director, Customer Enablement

📋 Description

• Own strategy and structure of customer knowledge and education.
• Design and maintain architecture for help center, LMS, and learning platforms.
• Implement AI-assisted workflows for content creation.
• Align knowledge content with product releases with Product and Engineering.
• Lead and develop the documentation and education team.
• Improve knowledge discovery via search and AI-enabled support.

🎯 Requirements

• AI-first mindset for knowledge management and AI workflows.
• Cross-functional collaboration with Product, Engineering, and Marketing teams.
• Experience designing structured educational programs.
• Content governance and accuracy across docs, training, and courses.
• Visionary leadership that aligns work with business outcomes.
• Experience building scalable knowledge systems for self-service and education.

🎁 Benefits

• Health, vision, and dental insurance with 24/7 access to care.
• Generous PTO: 20 days, flex days, volunteer days, holidays, parental leave.
• 401k match to help invest in your future.
• Equipment shipped to your door.
• Fully remote within the US and select Canadian provinces.
• HQ option in Indianapolis, IN for occasional in-office work.