Director, Customer Education

📋 Description

• Define and evolve Calendly's Customer Education strategy across lifecycle.
• Lead team of education specialists and multimedia content producers.
• Embed education in product launches with Product Marketing.
• Partner with CS to identify gaps and reduce support risk.
• Build and scale the Learning Hub with a clear roadmap.
• Elevate multimedia quality to on-brand, learner-focused content.

🎯 Requirements

• 15+ years in customer education, content strategy.
• 3+ years in director-level leadership managing teams.
• Scale full-funnel education in B2B SaaS; multi-product experience.
• Video, LMS, knowledge bases, and structured learning programs.
• Partner with Product, Product Marketing, and CS to align launches.
• Authorized to work in the United States; Calendly does not sponsor visas.

🎁 Benefits

• Competitive benefits package.
• Remote-friendly work arrangement.
• Opportunity to lead a high-impact education function.