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saas customer service ai data-driven partner ecosystem📋 Description
- Own Commercial CS strategy, vision, and success metrics.
- Build and scale Partner Customer Success motions.
- Design scalable operating model with AI and automation.
- Lead and develop CS managers and CSMs.
- Drive retention, adoption, and expansion metrics.
- Align with Sales, Product, Support, Rev Ops.
🎯 Requirements
- Proven CS leadership at scale with retention/expansion accountability.
- Experience scaling Commercial CS motions (mid-market/commercial).
- Partner/ecosystem CS experience (preferred).
- Functional strategy and operating-model design for CS.
- Data-driven decision making with clear KPIs.
- Deep SaaS experience and recurring-revenue economics.
🎁 Benefits
- Industry-competitive salary and equity.
- Comprehensive medical, dental, and vision coverage.
- 16 weeks parental leave for all new parents.
- Health & wellness stipend; remote workspace stipend.
- Commuter benefits for SF/NYC office; remote option.
- Matching 401(k) with immediate vesting; Flexible PTO.
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