Director, Collections

📋 Description

• Define multi-year B2B collections and recovery strategy.
• Own metrics for delinquencies, roll rates, and NCOs; improve recovery.
• Lead and mentor collections managers and specialists.
• Optimize SOPs, workflows, and treatment strategies.
• Oversee external collections agencies and legal partners.
• Partner with Data Science to build predictive risk models; AI outreach.

🎯 Requirements

• 10+ years in collections, risk ops, or credit cycle mgmt; 5+ in B2B/unsecured.
• 3+ years in a senior leadership role.
• Deep domain in commercial collections: workouts, arbitration, bankruptcy, legal recoveries.
• Analytical; experience with data warehouses and BI tools (Looker, Hex).
• Experience in a high-growth FinTech or modern banking environment.
• Exceptional executive communication with C-suite and external banking partners.

🎁 Benefits

• Hybrid work environment with in-office collaboration and flexible WFH options.
• Up to four weeks per year of fully remote work.