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account management customer success saas renewals healthcare📋 Description
- Own the operator relationship with executive stakeholders.
- Drive renewals, ROI, and expansion across accounts.
- Lead data-driven reviews and narratives for client value.
- Balance strategic leadership with hands-on problem solving.
- Mentor CSMs and elevate the CS function.
- Travel ~30% for on-site visits and client moments.
🎯 Requirements
- Startup mentality; thrive in fast-moving, ambiguous settings.
- Commercial ownership; revenue, renewal, and expansion accountability.
- Altitude flexibility; operate at strategic/executive level as needed.
- Solutions orientation; bring options, not problems, proactive.
- Operational rigor; manage multi-stakeholder relationships with structure.
- 7+ years in CS/AM/enterprise SaaS; proven track record.
🎁 Benefits
- Flexible PTO
- Medical, dental, and vision benefits
- Remote work in the US (PST/MST preferred)
- Career growth as an operator-level strategist
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