Director, Client Support

📋 Description

• Leads Client Support leaders and their teams.
• Defines strategy and operating model for Client Support.
• Partners with senior leaders to implement initiatives.
• Manages portfolio of strategic accounts with executive sponsorship.
• Establishes leadership meetings and clear communications cascades.
• Coaches and mentors Managers to build high-performing teams.

🎯 Requirements

• Bachelor’s degree or equivalent experience preferred.
• 8-10 years in client support, with 3–5 years leading leaders.
• Proven track record building high-performing client support teams.
• Data-driven decisions using CSAT, NPS, retention, and SLA metrics.
• Excellent communication and executive presence with cross-functional influence.
• Strong strategic thinking and operational execution with process automation.

🎁 Benefits

• Medical, dental, vision coverage
• Wellness programs and 401(k) matching
• Open PTO and generous parental leave
• Work from anywhere policy
• Generous benefits package