Related skills
crm salesforce microsoft office microsoft excel microsoft outlook📋 Description
- Manage and grow client relationships to drive retention and expansion.
- Lead client reviews, status reports, and ROI messaging across products.
- Collaborate with operations/IT/product to resolve issues and cross-sell.
- Oversee full client lifecycle: sales, implementations, go-lives.
- Prepare agendas, presentations, meeting notes, and client reports.
- Maintain high client satisfaction; track KPI metrics and SLA compliance.
🎯 Requirements
- Bachelor's degree in Business, Sales/Marketing or related field.
- 7-10 years' account management in healthcare tech, revenue cycle focus.
- Equivalency of education and experience considered.
- Experience with claims billing and IT/EDI systems preferred.
- Experience with CRM software (Salesforce.com).
- Proficient in MS Office (Word, Excel, Outlook).
🎁 Benefits
- Strong presentation skills to communicate analytics and ROI to stakeholders.
- Client-focused self-starter; able to work independently and with teams.
- Excellent written and verbal communication with stakeholders.
- Calm under pressure; handles difficult conversations and obstacles.
- Consultative, collaborative team player with a positive attitude.
- Travel up to 30%.
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