Director, Client Strategy and Growth

📋 Description

• Lead retention and expansion strategy for Hello Heart across accounts.
• Build relationships with client decision-makers and influencers.
• Own revenue retention and renewals targets (95%+).
• Drive revenue growth via expansions and upsells.
• Conduct market and competitive analysis to identify opportunities.
• Provide market feedback to inform product strategy.

🎯 Requirements

• MBA required.
• 3+ years in management/strategy consulting; 1+ year at engagement manager level.
• 5+ years in healthcare/digital health/population health.
• Growth-stage/startup experience preferred.
• Track record of account retention and expansion; strong relationship skills.
• GenAI-fluent; strong negotiation; travel 30-50%.

🎁 Benefits

• Fully remote position (US-based remote).
• Collaborative, diverse, supportive culture.
• Opportunity to influence product strategy and growth at scale.
• Cross-functional collaboration with marketing, growth, and client success teams.