Director, Care Analytics

Added
5 days ago
Type
Full time
Salary
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Related skills

kpi looker snowflake sql tableau

📋 Description

  • Lead Care analytics as strategic partner to SVP and leadership.
  • Define KPIs and data governance; serve as source of truth.
  • Translate datasets into actionable recommendations for leadership.
  • Partner with Finance, Workforce Management, and Data Infrastructure.
  • Drive efficiency, reduce friction, and improve customer experience.
  • Collaborate with Product and Engineering on data streams.

🎯 Requirements

  • 8-10+ years in Analytics, BI, or Data Science.
  • 4+ years leading analytics teams.
  • Strong SQL and data visualization skills (Snowflake, Hex, Looker, Tableau, Sigma).
  • Experience presenting to executives and translating data into strategy.
  • Experience with customer data: CS, Support ops, CRM.
  • Proven ability to solve ambiguous problems and manage priorities.
  • Bachelor's degree; Master’s/MBA preferred.

🎁 Benefits

  • Pay range: $177,000 – $283,000 USD.
  • Hybrid work model with in-person collaboration.
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