Related skills
salesforce jira zendesk hl7 ccda📋 Description
- Strategic transformation and scaling to absorb 2x-3x volume with AI and automation
- Operational architecture: remove bottlenecks and build KPIs for sustainability
- Executive governance and stakeholder influence: secure buy-in from senior leadership
- Stakeholder management: align support with roadmaps and product rollouts
- High-performing culture: coaching and clear performance standards
- Healthcare data leadership: manage data proficiency and incident response
🎯 Requirements
- 8+ years leading and scaling ops in large enterprises (>2,000 employees or $500M)
- Experience in formal enterprise cycles and standardized reporting
- Hands-on architecting platforms (Zendesk) for enterprise support
- Experience with Salesforce and Jira
- Healthcare data interfaces: HL7/837/CCDA; VPN/SFTP, XDS.b/XDM
- Strong leadership and stakeholder management skills
🎁 Benefits
- Flexible remote work schedules
- Health, dental and vision coverage up to 80%
- 21 days PTO in first year
- Two paid volunteer days and 11 holidays
- 12 weeks parental leave for new parents
- 401(k) with up to 4% match
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