Director - Account Management

📋 Description

• Building and maintaining strong client relationships and satisfaction.
• Identifying churn risks, engaging customers, driving retention.
• Identify expansion opportunities to grow revenue with products and services.
• Implementing process improvements to enhance CX and efficiency.
• Driving customer success and growth within accounts.
• Represent customer voice to influence stakeholders and promote a customer-centric mindset.

🎯 Requirements

• 10+ years in Business Dev, Account Mgmt, or Customer Success with cross-sell focus.
• Proven success selling into or managing payments, FI, enterprise platforms, or travel.
• Strong understanding of financial services and payments, including cross-border payments.
• Familiarity with CRM tools (Salesforce, Zendesk) or sales enablement tools.
• Comfortable in dynamic, ambiguous environments and processes.
• Thrives in a fast-paced, evolving environment with an upbeat attitude.
• Proficient in English; multilingualism preferred.
• Experience using AI to streamline account management is a plus.

🎁 Benefits

• Hybrid work model with 3 in-office days per week.
• Medical coverage and 24/7 employee assistance program.
• Generous vacation with year-end shutdown.
• Role-specific training and learning stipend.
• Team bonding events and company-wide activities.
• Diversity and equal opportunity culture.