Director - Account Management

📋 Description

• Build and maintain strong client relationships; understand needs and ensure satisfaction.
• Identify churn risks; proactively engage customers; drive retention.
• Identify opportunities to expand accounts and drive revenue with additional products.
• Identify and implement process improvements to enhance customer experience.
• Drive customer success and help achieve organizational and account targets (growth and servicing).
• Represent customer voice to influence stakeholders; promote customer-centric mindset.

🎯 Requirements

• 10+ years in Business Development, Account Management, or Customer Success with cross-sell/upsell focus.
• Proven success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
• Strong understanding of the financial services and payments landscape, including cross-border payments.
• Familiarity with CRM tools (Salesforce, Zendesk) or sales enablement tools preferred.
• Comfortable working in a dynamic environment with ambiguous structure and processes.
• Ability to thrive in a fast-paced, evolving business environment with an engaged, upbeat attitude.
• Proficiency in English essential; multilingualism preferred.
• Experience using AI to streamline account management is a plus.

🎁 Benefits

• Competitive salaries, performance bonuses, sales commissions, and equity.
• Medical coverage plus 24/7 employee assistance and generous vacation.
• Flexible hybrid work model (3 days in office per week).
• Role-specific training, internal workshops, and a learning stipend.
• Company-wide events, team bonding, and inclusive culture.
• Equal opportunity employer promoting diversity.